Customer Service

Privacy & Security

Personal information collected by Kellys Distributors is treated as confidential and is protected by the Privacy Act 1988. Personal information relates to information about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion provided.

Collection of personal information when you email us: We will record your e-mail address, we will only use your email address for the purpose for which you provided it. The information will not be added to a mailing list, we will not disclose it without your consent except where Kellys Distributors may be required by law to disclose certain information.

Collection of personal information when you use our online forms: We will record your name, email address, street address, telephone number, company, area of interest and other personal information provided. We will only use this information for the purpose for which you provide it. The information will not be added to a mailing list, we will not disclose certain information without your consent except where Kellys Distributors may be required by law to disclose certain information.

We will, at your request, provide you with access to any information which we have collected about you through this website in accordance with Information Privacy Principle 6, Privacy Act 1988 (Cth). To gain access to this information you should contact us (see details below). If you believe that any information is inaccurate, incomplete or out of date, please contact us and we will revise the relevant information in accordance with Information Privacy Principle 7, Privacy Act 1988 (Cth).

Shipping & Delivery

At Kellys Distributors, we pride ourselves on our customer service. Under the banner of customer service we include delivery. Deliveries are carried out between the hours of 7:30am and 4:00pm Monday to Friday. Please ensure that someone is present to accept the delivery, as a signature will be required on delivery, unless otherwise specified.

Delivery by Kellys Distributors
Next day delivery available for local customer orders placed before 1pm. Local delivery within 2 business days from the time we receive your order, unless otherwise specified or if given special instructions. There may be exceptions if you are based in a remote area or for events that are beyond our control.

Delivery by Courier
Standard delivery by courier service from $5.50 within Southeast Queensland only.  Greater delivery fees will apply for orders received from outside Southeast Queensland. Standard delivery is between 5 to 7 business days available for customers Australia-wide, depending on the area you are located in. There may be exceptions if you are based in a remote area or for events that are beyond our control.

Please note, remote or bulk deliveries may be subject to additional fees as they require special handling and transportation.

International Shipping is not available.

Returns & Replacements

All goods supplied shall remain the property of Kelly’s Distributors Pty Ltd until paid in full. Goods supplied are subject to Kelly’s Distributors terms of trade (a copy may be obtained by contacting our office on (07) 3345 2688).

You must notify us of your intention to either return goods or make a claim within 48 hours of receiving stock. No claims or returns will be accepted without prior authorisation.

Short or incorrect supply of stock must be reported via email within 48 hours of receiving stock to info@kellysdist.com.au.

Out of date or short-dated stock must be reported via email within 48 hours of receiving stock to info@kellysdist.com.au.

Returns for change of mind are not accepted. 

We hope that you are pleased with your purchase. Should any problems arrise, please contact Kelly’s Distributors Office on (07) 3345 2688.